CRM & Email

Welcome your customers, wherever they are in the journey with your brand,
and capture the data across all channels and locations. 

winery crm

Target the Right Customers

wine club member crm

Flexible and easy-to-use filters to find the member or customer data you need to market effectively.

wine club marketing

Cross-channel customer recognition: share order history, favorites, and personalized recommendations, online or on-premise. 

winery marketing mailchimp

Market your wine  with automated, customized emails
or use seamless Mailchimp integration.

Intelligent Insights

  • Run in-depth reporting on customer or member loyalty, purchases, and lifetime value
  • Filter to see your top tier customers or members. 
  • Filter members and customers and offer promotions, coupons, or gift orders
winery customer CRM

Capture data in the moment

  • During on-premise checkout, ask to email a receipt –it’s the fastest way to build your customer database.
  • Collect emails from orders and easily communicate based on purchase history.
  • Market virally with social media sharing. 
wine tasting CRM

Send the right messages

  • Default automated system notifications built in to streamline your business.
  • Easily edit and design email templates to fit your brand and send directly from VinesOS.
  • An additional seamless MailChimp integration facilitates targeted campaigns.
winery CRM Mailchimp

Loved by Clients

"Thanks for making a great product and continually edifying it to satisfy the market needs. The reports are fantastic for keeping track of revenue, tips, etc. It's super easy for members to sign up online, choose their wines and check their accounts." "Our employee learning curve is quite short. I am most impressed by the personal support we've received, the ability to adjust on the fly and the ease of use of the POS. It's effortless to add menu items. The Stripe reader is super-fast for checking out customers".

Tracey Sutton
Napa South

"VinesOS e-mail capture, portability, and wine club processing are huge advantages. Since Foursight switched to VinesOS, new member sign-ups doubled in just one year". "New staff members are trained on the POS within a few hours at the tasting room. Customer support has been exceptional. Everything about VinesOS is great - both the software and the onboarding”.

Kristy Charles
Foursight Winery

“One of the best business decisions we've made in 27 years! We needed software that would sync our E-Commerce and Wine Club sales with our restaurant and retail POS and VinesOS was able to do this. They are great to work with and continue to customize the system for our needs.”

Shawnda Marmorstein
Los Olivos Wine Merchant

VinesOS is far superior to the POS we were previously using and is much more user-friendly, not only for the staff but also the customers. Club members can easily log in to make purchases, purchase event tickets, or just update their contact information.

Debi Fraties
Nello Olivo, Tasting Room Manager

Hit the ground running and grow your revenue

Transition quickly and easily with our intuitive, easy-to-use onboarding guide and
exceptional white glove account management and tech support.

Do it all with VinesOS

VinesOS gives you a 360° view of your DTC sales. Manage all your channels in one winery software platform. Get insights on sales by location, channel, products, and customer. You can do it all with VinesOS!