Plans & Pricing

In a word: NO. All fees will be outlined and included in your custom quote, including setup, monthly and transaction fees. There are no required third party apps or plug-ins. No hidden charges or surprises. It's all upfront. When you are comparing DTC platforms, consider the extra fees that may be charged for plugins and required apps such as Tock or reservation fees, Shipping fees, Mailchimp connectors, Gift cards, additional web hosting or pages. VinesOS is all-in, no extra fees and no other apps needed.

Typically 2 months, depending on your configuration efforts and time to transfer card tokens, order history, products, members, etc.  

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BYO iPads (newer, faster = better) plus Epson printers  (see below) and Stripe terminals ($299) 

Epson Printers:

TM30, M30II, M30III

T88VI, T88VII

TM50

TM30II and TM30III

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We have full integration with Sovos Ship Compliant 

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The ONLY additional fee you will ever see on Stripe merchant rates are for disputed charges, which is a flat $20 fee. (Also, VinesOS alerts you in the Dashboard so you can quickly submit evidence to respond to the dispute and hopefully win it!). There are NO FEES for 1) Refunds 2) PCI Compliance 3) Risk related fees or anything else. It's a 100% flat fee system. We are happy to provide you with a rate review to show you what your actual 'realized' current processing rate is. With all the various merchant processing fees and adjustments, your rate will very likely be SIGNIFICANTLY higher than Stripe flat rates, and a lot higher than what you may think you are paying. We will typically see anywhere between 3% to 8% when doing rate reviews. Feel free to reach out so we can show you how much you will likely save on merchant rates alone.

No. You will need to create a Stripe account that is associated with the VinesOS platform. It is a 5 minute signup process, from within your VinesOS account. Member data can be imported from Stripe, so you can keep processing with your customers cards on file.

Yes! We can either 'bolt-on' and match your entire website look and feel, or provide you with a fully hosted website template.

No, that's the beauty of it! We can match your entire look and feel, without you needing to barely lift a finger. Your customers will have a smooth ecommerce or club signup process, seeing your full brand all the way through checkout.

We begin onboarding with a live Zoom session and provide ongoing live chat support throughout the process and after your site is live. Our support team is known for quick resolutions, with real representatives who connect via email or phone when needed. For those who prefer a more hands-on experience, we also offer an optional white-glove onboarding service, which includes weekly 1:1 Zoom meetings until your launch.

Absolutely! And they will love the VinesOS platform because we take a lot of work off of their shoulders. Simply put us in touch and we'll take it from there.

To see if your current POS hardware is compatible, start by checking this link. In most cases, clients only need to purchase a Stripe terminal, and if you already have a newer-generation iPad, little to no additional equipment is required.

Yes! We handle bulk imports of member data, existing club orders, products, and more to ensure a smooth and efficient onboarding experience.

Yes — you can track inventory between warehouse and tasting room locations.

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VinesOS integrates with Avalara for basic sales tax calculations. This does not include alcohol-specific tax calculations, which require a separate ShipCompliant account.

Absolutely.  (This is a CA law, in fact.)

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While a full setup usually takes 30–60 days, depending on data migration and customer transfer need, you can start selling and welcoming new club members in just one day.